Return & Exchange Policy

How to Initiate a Return/Exchange
  1. Submit a Request: Email mranthonypatrickshotton785@outlook.com with:
  • Your order number
  • Item type (e.g., “175g Recreational Disc”, “8.0” Beginner Skateboard”, “Toddler Soft Foam Ball Set (4pcs)”)
  • Reason for return/exchange (e.g., “skateboard deck cracked”, “disc warped out of box”, “wrong ball set size”)
  • Clear photos of the item (and defects, if applicable—e.g., cracked deck, warped disc) to speed up review.
  1. Receive Approval: Our team reviews requests within 2 business days (prioritizing defective Skateboards). If approved:
  • For small items (Discs, Ball Sets): We send a pre-paid return label (we cover return costs for defects/incorrect items; you cover costs for change-of-mind returns).
  • For large items (Skateboards): We arrange a courier pickup (free for defect-related returns; £15 GBP fee for change-of-mind returns—due to size/weight logistics).
  1. Ship the Item Back:
  • For Skateboards: Repack in original packaging (include all accessories: e.g., wheels, trucks, hardware tools).
  • For small items: Ensure original seals are intact (if unopened) or repack in a clean, sealed bag (if defective).
  • Include a copy of your order confirmation and ship to our UK address (8 Bannister Close, NR17 1YP, United Kingdom) within 7 days of approval.
Refund & Exchange Timelines
  • Refunds: Processed within 5–7 business days of receiving/picking up the item (we verify condition, packaging, and defects). Refunds are issued to your original payment method—you’ll get an email confirmation once complete.
  • Exchanges: We ship your replacement item (e.g., intact Skateboard, correct-weight Disc) within 3–5 business days of verifying the returned item meets eligibility. Exchange shipping is free for defect/incorrect item requests.