Privacy Policy

Privacy Policy
Information We Collect
To deliver a safe, tailored shopping experience for your sports essentials (Disc, Skateboard, Ball Set) and ensure order accuracy, we collect personal information in strict compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018:
  • Contact & Shipping Details: Full name, email address, phone number, and shipping address (including access notes for large items like Skateboards, e.g., “leave with neighbor if out”). This enables timely delivery and critical updates (e.g., shipping confirmations for Discs, delivery windows for Ball Sets).
  • Payment Information: Processed exclusively through secure third-party gateways (Visa, Mastercard, PayPal, Apple Pay). We never store full credit card numbers, CVV codes, or sensitive financial data—your payment details are protected by end-to-end encryption and PCI DSS compliance.
  • Product-Specific Data:
  • For Discs: Voluntarily provided details like usage (e.g., “recreational vs. competitive”), preferred weight (e.g., “175g for adults, 150g for kids”), and material (e.g., “plastic vs. rubber”) to personalize recommendations.
  • For Skateboards: Skill level (e.g., “beginner vs. advanced”), usage (e.g., “street skating vs. cruising”), and deck size preference (e.g., “8.0” for adults, 7.5” for kids) to ensure product fit.
  • For Ball Sets: Intended use (e.g., “backyard games vs. team sports”) and age group (e.g., “toddler vs. teen”) to match suitable sets (e.g., soft foam balls for toddlers, durable rubber balls for teens).
  • Website Usage Data: Browsing activity (e.g., views of Skateboard truck specs, Disc durability ratings) and cookie data (to save preferred product types for future visits). Cookies are optional—see “Your Privacy Choices” for opt-out details.
How We Use Your Information
Your data is used solely for legitimate, transparent purposes tied to your sports goods purchase—no unapproved use:
  1. Order Fulfillment: Process, pack, and ship items; share user guides (for Skateboard assembly, Disc care) and tracking links via email.
  1. Customer Support: Respond to inquiries (e.g., Skateboard wheel damage, Disc warping issues, Ball Set missing pieces) and resolve defects via mranthonypatrickshotton785@outlook.com.
  1. Personalized Updates: Send sports-related news (e.g., new lightweight Discs, beginner-friendly Skateboards, multi-sport Ball Sets) only if you opt in—unsubscribe anytime via email links.
  1. Legal Compliance: Maintain order records for tax purposes, adhere to UK safety standards (e.g., non-toxic Disc materials, impact-resistant Skateboard decks), and comply with consumer protection laws.
Data Security
We prioritize protecting your sensitive information with industry-leading measures:
  • All data transmitted between your device and our platform is encrypted via SSL/TLS protocols (indicated by “https://” and the browser padlock icon).
  • Personal data is stored on UK-based, password-protected servers with firewalls and regular security audits—only authorized team members (trained in GDPR) can access necessary details (e.g., delivery addresses for Skateboards).
  • Third-party partners (payment processors, UK carriers like Royal Mail, DPD) are contractually bound to keep your data confidential, comply with GDPR, and only use it to fulfill their service (e.g., delivering a Ball Set).
Your Data Rights (Under GDPR)
You have legally protected rights regarding your personal information, which we facilitate free of charge:
  • Access: Request a copy of all data we hold about you (e.g., Skateboard order details, saved age group for Ball Sets).
  • Correction: Update inaccurate information (e.g., a changed shipping address for Discs).
  • Erasure: Request permanent removal of your data (“right to be forgotten”)—we retain minimal records only for tax/legal compliance (e.g., order invoices).
  • Restriction: Ask us to limit data use (e.g., pause promotional emails while keeping order updates active).
  • Data Portability: Request your data in a machine-readable format (e.g., CSV) to share with another retailer.
To exercise these rights, email our support team at mranthonypatrickshotton785@outlook.com—we respond within 1 month (per GDPR requirements) and may ask for proof of identity to protect your privacy.